Privacy notice
Privacy policy
Last updated: 5 November 2026
Who we are
This page is operated under the trading name Kimberley Direct Publishing by Kimberley Design & Publishing Limited, registered in England and Wales, company number 17422144, registered office Star Lodge, Montpellier Drive, Cheltenham, GL50 1TY, United Kingdom (“we”, “us”, “our”).
We are the data controller for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Questions about this policy: email info@kimberleydirectpublishing.com, call +44 7344 765433, or write to our registered office.
What information we collect
Information you give us
- Name, email address, phone number, preferred contact method and project details submitted through our quote form
- Manuscripts, outlines, drafts, cover briefs or other material you send us
- Correspondence you send us by email, WhatsApp or phone
- Payment and billing details when you buy a service (processed by our payment providers)
- Any information you provide if you leave a review or testimonial
Information collected automatically
- The advertising and campaign details of the link that brought you here (for example Google Ads click identifiers and UTM tags), the page you landed on and the referring site. These are sent with your enquiry so we know which advert you responded to.
- IP address, browser type, device information and general location
- Pages visited and time on the page, where you have accepted analytics cookies
We do not knowingly collect special category data unless you choose to include it within a manuscript or brief, in which case it is processed only to deliver that service.
How we use your information and our legal basis
| Purpose | What we use it for | Legal basis |
|---|---|---|
| Responding to enquiries | Replying to quote requests and questions | Legitimate interest / pre-contract steps |
| Delivering services | Editing, ghostwriting, design, publishing and marketing your book | Performance of a contract |
| Payment processing | Taking payment for services | Performance of a contract |
| Client communication | Project updates, approvals, revisions | Performance of a contract |
| Marketing emails | Sending publishing tips and offers, if you opt in | Consent |
| Advertising measurement and analytics | Measuring which ads and pages lead to enquiries | Consent (cookie banner) |
| Portfolio and testimonials | Featuring your book cover, quote or story, with your permission | Consent |
| Legal compliance | Accounting, tax and regulatory obligations | Legal obligation |
Cookies and similar technologies
When you first visit, we ask whether you accept non-essential cookies. Until you choose “Accept”, advertising and analytics cookies stay off: we use Google Consent Mode, which tells Google’s tags not to store cookies for advertising or analytics.
- Strictly necessary: remembering your cookie choice (stored in your browser) and keeping the advert details from your visit in session storage so they can be sent with your enquiry. These are deleted when you close the tab.
- Analytics and advertising (only with consent): Google Tag Manager, Google Analytics and Google Ads conversion tracking, used to measure which adverts lead to enquiries.
You can change your choice at any time with the “Cookie settings” link at the bottom of every page.
Who we share your information with
- Service providers who help run our business, for example website hosting, email delivery, customer relationship software, payment processors and cloud storage.
- Google, for advertising measurement, where you have given consent.
- Publishing and distribution platforms such as Amazon KDP, IngramSpark, Apple Books, Barnes & Noble and Lulu, where necessary to publish your book as you instruct.
- Professional advisers and, where required by law, regulators or law enforcement.
We do not sell your personal data.
International transfers
We have team members and offices in the United Kingdom, the Netherlands, Australia and Pakistan, so your personal data may be accessed outside the UK. Where it is, we use appropriate safeguards such as the UK International Data Transfer Agreement, adequacy regulations or equivalent contractual protections.
How long we keep your data
- Enquiries that do not become a project: up to 12 months
- Client project data: for the working relationship and a reasonable period afterwards for warranty, royalty or legal purposes
- Financial records: as required by UK tax law (currently 6 years)
- Marketing consent records: until you withdraw consent
Your rights
Under UK GDPR you can ask to access, correct or erase your data, restrict or object to processing, receive your data in a portable format, and withdraw consent at any time.
Email info@kimberleydirectpublishing.com to use any of these rights. We reply within one month. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Data security
We use appropriate technical and organisational measures to protect your data, including secure file storage, restricted access to manuscripts and secure payment processing. No method of transmission over the internet is completely secure.
Children
Our services are for people aged 18 and over. We do not knowingly collect personal data from children.
Changes to this policy
We may update this policy. The date at the top shows the latest revision.
Contact us
Kimberley Design & Publishing Limited (trading as Kimberley Direct Publishing)
Star Lodge, Montpellier Drive, Cheltenham, GL50 1TY, United Kingdom
Email: info@kimberleydirectpublishing.com
Phone: +44 7344 765433